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The Airedale Digital Care Hub breaks new ground in the way we provide telemedicine services 24/7 to more than 500 nursing and residential homes nationwide.

Harnessing the same technology that NASA uses to ensure the health and wellbeing of astronauts like Major Tim Peake in space, we support care homes across the footprints of no fewer than 8 Sustainability and Transformation Partnerships (STPs).

The service is delivered via a secure two-way video link, which gives residents and staff immediate, face-to-face access to a team of senior nurses, based within the Digital Care Hub. In real-time, they monitor people on screen and provide advice, assessment and support, including onward referral if necessary. Our IT system allows access to full or summary care records to ensure safe and informed clinical decision-making. The team is supported by the skills and knowledge of over 100 of our hospital’s wider team of senior doctors, consultants and specialist nurses.

The Hub is staffed by experienced nursing staff that have worked in a wide range of healthcare specialisms, encompassing care of the elderly; emergency medicine; intensive care; lungs and heart medicine; skin conditions and mental health, including dementia.

Airedale became an NHS England Vanguard for Enhanced Health in Care Homes in 2015. Vanguards are selected to lead on developing future blueprints for new models of care for the NHS. Evaluation of Vanguard data has demonstrated a raft of benefits, including:

  • Lowering demand for GP primary care services by 40%
  • Driving down ED attendances by 33%
  • Reducing non-elective hospital admissions by 25%

Latest analysis has revealed that for every £1 invested in the service, there is a return of £1.21. It’s an innovation that’s been hailed by the CQC as “outstanding”, “innovative”, “expert”, “immediate” and “effective”. And one GP has praised it as “the greatest change in 15 years to reduce workload”.

Our service has triggered widespread media interest – from the BBC to the British Medical Journal to The Times. And we have been invited all over the world to share our expertise – from India and China to South America to 10 Downing Street.


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