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Careline

Telemedicine is perfectly designed for Health in Justice, a cost-effective solution for high-quality care. As a result, custodial settings across the UK are turning to the advantages of our Careline service in ever-increasing numbers.

Working in partnership with the in-house medical and nursing teams, our consultant-led service covers over 20 medical and surgical specialties. It is now operational in more than 30 men and women’s prisons and Young Offender Institutions nationwide, with another 10 sites soon to go live.

We provide face-to-face outpatient consultations via a secure two-way video link to a team of hospital specialists. Treatment is then managed in the form of an agreed care plan. It is an approach that speeds up patients’ care and ensures equitable access to the same high standard of NHS services across the UK’s custodial settings.

Careline eliminates the need for patients to be transported with extra security outside custody for multiple hospital outpatient appointments, delivering greater efficiencies whilst enhancing patients’ experience of care.

Patients tell us that the introduction of these “virtual visits” has turned a negative experience into a positive one, saying they feel more relaxed and satisfied with the entire consultation and experience.

Our full A to Z range of Health in Justice specialties include:

  • Breast surgery (male only)
  • Cardiology
  • Dermatology
  • Diabetic Medicine
  • Dietetics
  • Endocrinology
  • ENT
  • Gastroenterology
  • General Medicine
  • General Surgery
  • Neurology
  • Orthopaedics
  • Orthotics
  • Palliative Care
  • Physiotherapy
  • Respiratory Medicine
  • Rheumatology
  • Speech and Language Therapy
  • Tissue Viability
  • Trauma/ED
  • Urology

A dedicated 24/7 telephone service for people with a serious illness who are in their last year of life, and the people looking after them. Care is provided by a team of experienced nurses who are on hand to give advice, support and guidance to help people die with dignity in the place of their choosing (usually at home).

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A highly-specialist Health in Justice service providing consultant-led secondary care support via telemedicine to prisoners residing in Prisons and Youth Offender Institutions (YOI) across the country. This service is currently available in more than 30 secure centres across the country.

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The Hub team provides access to advice and support for residents in over 500 residential and nursing homes across the country, as well as individual patients with a variety of long-term conditions. The team has full access to individuals’ care records, allowing them to give comprehensive clinical assessments, guidance on condition management, and ongoing monitoring.

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